Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in your body jewelry?
We prioritize safety and style by using only high-quality materials, including implant-grade titanium (ASTM F136), 14k and 18k solid gold, and biocompatible niobium.
How do I know what size or gauge to order?
Sizing varies by piercing type. We provide a comprehensive Size Guide on each product page, but we always recommend consulting your professional piercer to confirm your specific measurements before purchasing.
Can I return or exchange my jewelry?
Due to health and safety regulations, we cannot accept returns or exchanges on body jewelry once the heat-sealed hygiene packaging has been opened or tampered with.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.
Does your jewelry come with a warranty?
Yes, we offer a limited lifetime warranty against manufacturing defects on all our premium gold and titanium pieces. This does not cover accidental loss or damage from improper care.
Are the gemstones in your jewelry authentic?
We use a mix of genuine gemstones, semi-precious stones, and high-quality Swarovski crystals. Each product description specifies the exact type of stone used in that design.